Netflix is a streaming platform that hosts original and licensed content, such as TV shows and movies. The platform is a web-based service that uses an internet connection. Netflix became popular over time, which in turn also gave rise to several issues. Some of these issues are technical, such as the Error Code UI-800-3. However, it is also possible, and quite easy to rectify this problem, as long as the user adheres to the provided guidelines. This is one such article that illustrates how to resolve Netflix Error Code UI-800-3 on different devices.
What is Netflix?
Netflix, Inc. is a streaming platform and media company operating in the United States of America. The company was formed in 1997 and initially operated a DVD rental-mail business. Founded by Reed Hastings and Marc Randolph in Scotts Valley, California, it later shifted towards over-the-top (OTT) subscriptions. This transition happened in the year 2007. At that point, it already had over 2.4 million DVD subscribers. And after that, the service bloomed into popularity, making it possible for the service provider to make it available on different devices and platforms other than the originally intended PCs.
Today, millions of users all over the globe watch movies on Netflix. Netflix original series are also a great attraction to subscribe to the service. They even allow you to download Netflix movies to your local device for watching later.
What is Netflix Error Code UI-800-3?
The Netflix Error Code UI-800-3 deals with memory and connection problems. If shown, chances are the information stored on your device regarding Netflix, such as account information and so, needs to be refreshed, or you have encountered a network issue that is preventing your device from connecting to the Netflix server. Given below are a few methods that can solve this error.
You may also want to take a look at the Netflix cannot connect to the internet issue if you are unable to connect to the Netflix servers.
Fixing Netflix Error UI-800-3
The Netflix Error UI-800-3 is a common issues faced by any device running Netflix. However, the methods differ accordingly when resolving the problem. These methods are:
For TV & Streaming devices
First, let us examine the steps for resolving this error on a TV or a streaming device.
Method 1. Restart your TV/device
The very first method is to restart your device. The steps are:
- Start by unplugging your device.
- Wait for a few minutes and plug it back.
- Then launch Netflix.
Method 2. Reset your internet connection
If restarting the device doesn’t work, chances are the issue lies with your internet connection:
- First, disconnect your device from the internet.
- Then reset your router.
- Or you can try to change to a different connection.
- Similarly, if you are on a wireless network, try to connect to a wired one.
- Now, connect to the internet and try opening Netflix again.
Method 3. Logout and Login to Netflix account
If both aforementioned methods do not work, then you can also try to log out of Netflix and attempt another login.
- First, launch the Netflix app.
- Then, from the home screen, find the menu on the left side of the screen.
- Scroll down and locate the Get Help option.
- Click in and select Sign Out.
- Wait a few minutes and then log in to Netflix using your account credentials.
You can also facilitate logout from the Error screen by clicking on More Details and selecting Sign Out or Reset. Then you can log back in. Similarly, you can use your TV remote to logout by pressing these buttons simultaneously: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, on the next screen select Sign Out or Reset.
Method 4. Restore your connection settings
The previous methods all tend towards refreshing device memory. But if the problem still persists, then you have to reset your connection settings, if you have changed them.
These settings include the device’s DNS settings, a VPN in play or router settings. Thus, users are advised to revert these changes back to as they were.
Method 5. Uninstall/Reinstall the Netflix App
Finally, users can uninstall and reinstall the Netflix app to resolve the issue.
- First, go to your TV settings and locate the App option.
- Then, find Netflix and click on it.
- After that, select Uninstall and wait for the process to finish.
- Next, go to the App Store on your device and search for Netflix.
- Finally, click on Install and wait a few minutes.
Note: If you are still unable to resolve the Error, it’s time to contact the Netflix customer support.
For Gaming Consoles
Netflix is a streaming service that only needs an internet connection. However, the service has exclusive apps for gaming consoles. Users can find themselves running Netflix on PlayStation and Xbox. Thus, it is also possible to encounter the Error UI-800-3 and solve it on these devices.
Method 1. Restarting your device
Like we did with TVs, we begin with restarting the gaming devices.
- First, power off the console.
- Then, unplug it.
- Now, wait a few minutes.
- And then replug the cords and power the device on.
- Finally, play Netflix.
Method 2. Reset your internet connection
In order to reset your internet connection, follow these steps:
- Turn off the gaming console.
- Then, turn off the router and wait for a few minutes.
- After that, power on the router and the gaming device.
- Now, terminate the internet connection and reconnect your device to the Wi-Fi.
- Finally, check Netflix again.
Method 3. Logging out and back in to Netflix
Signing out of Netflix is the same as done on TVs, so we will not repeat the steps. Simply log out of Netflix and log back in after a few minutes.
Method 4. Uninstall and Reinstall the Netflix app
Uninstalling an app on a gamin console differs accordingly with different devices. Thus, we have simplified the steps:
- Go to your device home screen and uninstall Netflix.
- Then, restart your device.
- After that, go to the App store on your device and download Netflix.
- Finally, log in to Netflix.
Method 5. Contact your ISP
If all else fails, you can try contacting your ISP to check whether it is throttling your internet due to some reason. If yes you can either change your ISP or purchase a plan without throttle.
Method 6. Manage DNS Settings on
Netflix suggests users to adhere to default DNS Settings. If you have changed your DNS due to any reason, it’s time to revert them to their default setting. The steps are as follows;
- Go to your PS3 settings.
- Then locate Network Settings and select Internet Connection Settings.
- After that, choose the connection type you have:
- For wired connection choose Operation Mode and then Auto-Detect.
- For wireless, choose Enter Manually.
- Now, set the following settings accordingly:
- IP Address Setting > Automatic
- DHCP Host > Do Not Set
- DNS Setting > Automatic
- Proxy Server > Do Not Use
- MTU > Automatic
- UPnP > Enable
- Finally, save the settings and do a network connection test.
- And then run Netflix.
- Go to the PS4 settings and click on Network.
- Then, choose Set Up Internet Connection.
- Now decide on the type of connection:
- Those opting for Wi-Fi should select Custom.
- And those with a wired connection should select Operation Mode.
- After that, set the parameters accordingly:
- IP Address Settings > Automatic
- DHCP Host > Don’t Specify
- DNS Settings > Automatic
- Proxy Server > Don’t Use
- MTU Settings > Automatic
- Save the settings and click on Test Connection.
- And finally run Netflix.
- Press the Guide button on your Xbox controller and go to settings.
- Then select System Settings.
- Now, click on Network Settings.
- Select your preferred network and click on Configure Network.
- Finally, click on DNS Settings and select Automatic.
- Restart your device and run Netflix.
- First, launch the Guide by pressing the Xbox button on your controller.
- Now locate settings under Profile and Systems.
- Then go to General, and select Network Settings.
- Finally, click on Advanced Settings and choose DNS Settings and then Automatic.
- Now, check Netflix again.
If none of the above methods are working for you and if you are fed up with these errors, you could consider switching to a Netflix alternative.