Information technology management is a broader term for managing digital technologies involved in business processes. It includes hardware, software, network, and data management. It is hard to handle all the devices in large organizations manually. The risk of data breach and unauthorized device usage also increases with the number of devices and applications. Lack of IT management affects productivity and business reputation. Technology has enabled remote device management for businesses to automate tasks free from human errors. It securely safeguards the IT system from external sources and helps enterprises manage the company’s internal system efficiently.
What is Remote Device Management?
Remote device management is managing and controlling enterprise devices from a central location. It typically involves a stable internet connection to connect the devices and remotely monitor them.
The principal purpose of remote device management is to enable enterprises to manage their fleet of devices to meet all business needs and streamline the working process. It also allows them to restrict device usage to enterprise-owned applications for optimal use.
Benefits of using Remote Device Management
1. Improved Efficiency
Restricting device usage keeps the employees focused on their work with automated device updates and security measures. It enables them to improve the efficiency of work.
2. Reduced Costs
Remote device management reduces traveling costs by allowing the IT team to troubleshoot issues from a central location. It also reduces costs related to lost or stolen devices.
3. Reduced Workload
It enables business administrators to remotely monitor device activities and performance indicators like storage space, connectivity issues, data usage, and battery life to take instant actions.
Key Features of Remote Device Management
1. Centralized device monitoring and control
Remote management enables enterprises to streamline the device monitoring process from a central dashboard without visiting each device. Admins can watch real-time screens of the devices to monitor the device’s status. They can access the device’s front and rear cameras to see what is happening around them. Admins can also monitor the real-time location of devices used in fieldwork to track their performance. They can also remotely watch the location and browsing history to check previous data usage. Admins can also access the devices remotely to perform actions on various unattended devices.
2. Remote troubleshooting and support
With remote management, technical staff can provide instant support to employees with device issues. They can remotely diagnose the problems on the devices and then access the device controls to troubleshoot issues. It helps large organizations with multiple offices to reduce downtime and costs by remotely troubleshooting their issues.
3. Software and firmware updates
Enterprises can ensure device maintenance by remotely managing software and firmware updates. One of the significant benefits of remote management is that admins can remotely update the devices after working hours. It helps them to save time for the employees and make the working hours productive. The auto-updates feature enables them to update devices when new updates are available.
4. Security and policy enforcement
Remote management helps businesses to enforce various security policies to secure each end-point of the company. It might include remote lockdown of devices, strong password policies, multi-factor authentication, remote wipe, or factory reset. It provides an opportunity to comply with various industry standards.
5. Schedule Regular Alerts
Enterprises can schedule alerts so they can take instant action on various happenings. For example, you can set alerts for low battery. Whenever the device battery is lower than a specific limit, admins will be notified and takes action to ensure continuity. Similarly, admins can set alerts for storage space, internet connectivity issues, and availability of updates.
Implementing Remote Device Management with AirDroid Business MDM
AirDroid Business is an incredible solution for mobile device management. It helps enterprises with Android devices manage and remotely control unlimited devices. The deployment process is straightforward and intuitive. Devices are enrolled with the AirDroid Business management system using the zero-touch enrollment method. With this method, devices can automate configurations and settings. It is significant to use in hospitality, healthcare, retail, transport, and logistics. AirDroid Business also helps businesses restrict device features to comply with specific industry standards.
Here is a quick video explaining the MDM concept –
How does AirDroid Business help to manage devices remotely?
1. Remote control
The remote control feature of AirDroid Business enables enterprises to perform various actions on the enrolled devices. They can remotely control attended and unattended devices and lockdown them. They can also allow Black Screen Mode that darkens the display for end-users with a message that the device is under maintenance.
2. Centralized dashboard
With AirDroid Business, admins can see the status of the devices from a central location without any movement. They can utilize the dashboard of AirDroid Business to monitor all device activities and device performance indicators like battery level, storage space, online and offline status, data, and application usage.
3. Regularly update and maintain
AirDroid Business helps admins effectively manage both enterprise apps and Google Play Store apps. They can remotely control the devices to update them after working hours. Updating the devices allows them to utilize the latest features introduced by applications and OS.
4. Create groups and assign policies
Device access to different designations in a company is always different. AirDroid Business enables admins to distribute the data access based on the roles. Admins can create staff groups according to their designations and assign separate security policies and access authorities for safe data usage.
5. Location tracking
Enterprises can track the real-time location of devices and lock them remotely if they are in the wrong hands. Admins can remotely wipe, or factory reset the device to save lost or stolen data.
6. Schedule Regular Alerts and workflow
AirDroid Business helps admins set device alerts to notify admins of required actions. Admins can set alerts for geo-fencing, battery level, storage space, removal or addition of SIM cards, and attachment of any external device.
Workflows help them to trigger pre-set actions when alerts activate. Auto-device updates and enabling power-saving mode are typical examples of workflows.
7. Timely notification
Managing a fleet of devices manually always keeps something missing. AirDroid works with pre-set settings, so there is no chance of skipping any task with timely updates for each task.
Updating business processes with the latest technologies is vital to coping with changing trends. IT management can be simpler by using remote management solutions. Remote device management helps enterprises streamline daily activities and enables them to comply with various industry standards by customizing the security policies accordingly. You must choose an MDM solution that provides complete visibility to the enterprise devices and is cost-effective. Start a 14-day free trial to find out more ways to enhance IT management.